Data Privacy Notice
We are CRONA - FZCO. Our most important asset is you and your trust. We are committed to providing you with products and services and want you to have trust and confidence in the way we use your personal data.
This Privacy Notice describes how CRONA - FZCO may process your personal data including the data that you provide when you access and use our website.
This Privacy Notice explains what information we collect, why we collect it, who we share it with, how long we keep it for, and what rights you have in relation to that information. If you give us information about other people you confirm that they understand the information in this Privacy Notice about how we use it.
We are the data controller in relation to your personal data. If you have any questions about how we use your information, you can contact us by using the contact information at the end of this Privacy Notice.
Confidentially of personal data
When we collect personal data, we provide a safe, secure and confidential environment in all of our delivery channels to ensure that your personal data remains private and used for the purposes for which it is held.
We have a legal obligation to keep your data confidential, except:
- in circumstances where the disclosure of your data is imposed by a legal authority; or
- in circumstances where the disclosure is made with your express consent or through a representative nominated by you.
Collecting personal data
We collect data directly from you as our customer or prospective customer.
In certain circumstances we may collect information from you about individuals who do not have a direct relationship with us. This may happen, for instance, when you provide us with information about:
- Representative(s) of a corporate client;
- Shareholder(s)/Director(s) of a corporate client;
- Legal representatives (power of attorney) of a client;
- Reference contacts provided in the application form by our (prospective) customer.
What personal data do we collect?
Personal data includes information that we collect and process about you depending on the products or services you obtain or receive. Typically, we process the following information:
You provide us with the following categories of information about yourself:
- Personal details: title, name, previous names, nationality, photograph, gender, date and place of birth.
- Contact: email address, residential or business address and contact telephone number.
- Identity: Emirates ID number, passport and similar documentation.
- Correspondence: information you give to us by filling in any of our forms or by communicating with us, whether face-to-face, by phone, email, online or otherwise.
- Marketing: details of any marketing preferences we receive from you.
We automatically collect the following when you use our website or apps:
- Technical information, such as your IP address and device ID.
- Information about your visit, such as your URL and website interaction.
- Location data, with your approval, used to show you the location of the nearest branch or ATM based on your IP address, coordinates or a unique device code.
- Networks and connections, when you interact with us and the people and groups that you are connected to (for example, through social media).
How do we use your personal data?
We may use the categories of personal data explained in the previous section as follows:
- To provide you with our services, and to fulfil your requests for certain products and services (contract);
- To tell you about important updates and changes to our channels, including to our Privacy Notice and other policies and terms (contract, legitimate interests);
- To contact you if you have asked us to do so including to resolve troubleshooting problems and helping with any issues concerning our website or apps (contract, legitimate interests);
- To comply with laws and regulations that apply to us and to co-operate with regulators and law enforcement organizations (legal obligation, legitimate interests);
- To establish, exercise or defend our legal rights (legitimate interest).
Who do we share your personal data with?
We may share your personal data with:
Where do we store your personal data?
We are headquartered in Dubai in the United Arab Emirates (UAE). We may transfer your personal data to other countries where we (or other companies –partners of the CRONA - FZCO) or our providers maintain operations.
When we do this, we'll ensure it has an appropriate level of protection and that the transfer is lawful. This includes relying on adequacy decisions issued by the relevant data protection authority and using standard contractual clauses for transfers of personal data. You can obtain more details of the protection given to your information when it is transferred by contacting us using the details below.
How do we protect your personal data?
The security and confidentiality of your personal data is important to us!
We use a range of measures to keep your personal data secure and protected against unlawful processing, accidental loss, destruction and damage.
When we use external service providers/agents/partners, we require them to provide the same standards of data protection as we do.
Please contact us in case you receive fraudulent emails or require any assistance using website.
Children’s data
Protecting the safety of children when they use the Internet is important to us. Our websites and apps are intended for use only by persons who are at least 18 years of age.
How long do we keep your personal data?
We do not keep your personal data for any period longer than is necessary for the purpose for which your personal data was collected, processed, required by law or where we may need it for our legitimate purposes such as maintaining records for analysis or audit purposes, responding to queries or complaints, monitoring fraud, defending or taking legal action and responding to requests from regulators.
If you opt out from receiving marketing communications or object to any other processing of your personal data, we may keep a record of your objection to ensure that we continue to respect your wishes and do not contact you further.
Your rights
Your choices and rights
In certain circumstances, you have the right to:
Updates to this notice
Any changes we make to our Privacy Notice will be posted on this page.
This policy was last updated on 28 of September 2023.
Updates to this notice
If have any questions about this Privacy Notice, please contact us by email at info@cronait.com
We may share your personal data with:
- companies who may support us in any of the purposes set out in this Privacy Notice;
- any joint account holders, guarantors, trustees or beneficiaries;
- our business partners, together with whom we provide you with products and services and providers or agents who provide products and services on their behalf;
- law enforcement authorities, government bodies courts, dispute resolution bodies, regulators, auditors and any party appointed by our regulators to carry out investigations or audits of our activities; and
- where required to do so by court order or where we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation.
Where do we store your personal data?
We are headquartered in Dubai in the United Arab Emirates (UAE). We may transfer your personal data to other countries where we (or other companies –partners of the CRONA - FZCO) or our providers maintain operations.
When we do this, we'll ensure it has an appropriate level of protection and that the transfer is lawful. This includes relying on adequacy decisions issued by the relevant data protection authority and using standard contractual clauses for transfers of personal data. You can obtain more details of the protection given to your information when it is transferred by contacting us using the details below.
How do we protect your personal data?
The security and confidentiality of your personal data is important to us!
We use a range of measures to keep your personal data secure and protected against unlawful processing, accidental loss, destruction and damage.
When we use external service providers/agents/partners, we require them to provide the same standards of data protection as we do.
Please contact us in case you receive fraudulent emails or require any assistance using website.
Children’s data
Protecting the safety of children when they use the Internet is important to us. Our websites and apps are intended for use only by persons who are at least 18 years of age.
How long do we keep your personal data?
We do not keep your personal data for any period longer than is necessary for the purpose for which your personal data was collected, processed, required by law or where we may need it for our legitimate purposes such as maintaining records for analysis or audit purposes, responding to queries or complaints, monitoring fraud, defending or taking legal action and responding to requests from regulators.
If you opt out from receiving marketing communications or object to any other processing of your personal data, we may keep a record of your objection to ensure that we continue to respect your wishes and do not contact you further.
Your rights
Your choices and rights
In certain circumstances, you have the right to:
- ask us to restrict how we use your personal data;
- ask us to delete your personal data;
- object to particular ways we are using your personal data;
- contact us with any enquiries or complaints in respect of your personal data.
Updates to this notice
Any changes we make to our Privacy Notice will be posted on this page.
This policy was last updated on 28 of September 2023.
Updates to this notice
If have any questions about this Privacy Notice, please contact us by email at info@cronait.com